FAQ

Frequently Asked Questions

How can I change my shipping address?

By default, the last used shipping address will be saved into your account. When you are checking out your order, the default shipping address will be displayed, and you have the option to amend it if you need to.

How do I cancel my orders before I make a payment?

Email us or go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

How long will it take for my order to arrive after I make payment?

Our regular shipment takes around 5 to 7 days. Because of Covid-19, it takes little more than 10 days now. However, we are processing orders on a daily basis. 

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

How do you ship my orders?

All orders ship by USPS or DHL E-commerce 

What are the payment methods available?

At the moment, we only accept Credit/Debit cards 

Why must I make payment immediately at checkout?

Anatomylaborg is on ‘first-come-first-served’ basis. To ensure that you get your desired product, it is recommended that you make your payment at the time of checking out.

What happens if there's been a delivery mishap to my order? (Damaged or lost delivery)

We take such matters very seriously and will look into individual cases thoroughly. Any product that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected product and your D.O (Delivery Order) to us at {email} (if applicable).

We regret to inform you that no refunds will be given for orders that fall under the below categories.

  1. In the event of damaged products received, we will require photo proof of the affected products and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the product to you at no cost, subject to availability. In light of this, any product that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at {email}

  2. In the event of lost mail, we will try to locate the delivery team in China Post and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.

What happens in the event of unsatisfactory/expired/wrong product/missing products?

We take such matters very seriously and will look into individual cases thoroughly. Any product that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected product and your D.O (Delivery Order) to us at {email} (if applicable).

We regret to inform you that no refunds will be given for orders that fall under the below categories.

  1. In the event that the product you've received is unsatisfactory in any way you perceive, we will require photo proof of the product and your D.O (Delivery Order) as well and you may be required to send us back the product for close inspection and review before a decision is made to re-send a product to you at no cost, subject to availability. The postage cost will be credited back to your account after we receive the returned item.

  2. In the event that you receive an expired product, we will require clear photo proof of the product and its expiry date for close inspection and review before a decision is made to re-send a product to you at no cost, subject to availability.

  3. In the event that you've received the wrong product, we will require photo proof of the wrongly sent product and D.O (Delivery Order) and after reviewing, we'll re-send the correct product to you at no cost, subject to availability.

  4. In the event you've received your order with a missing item, we will require you to email us a clear photo proof of your D.O (Delivery Order) to {email} and after which our customer service officer will attend to you to find out more before a decision is made to re-send the missing product to you at no cost, subject to availability.

I am having problems accessing Product Store. Some of the pages look weird. Am I using the right browser?

As Anatomylaborg Store uses some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access the store:

  1. Microsoft Internet Explorer Version 10 onwards.

  1. Mozilla Firefox Version 10 onwards.

  1. Google Chrome Version 12 onwards.

In addition, please ensure that your Javascript and Cookie is enabled on your browser.